making your business visible online


 

Customer Care Charter
We aim for high standards that our customers deserve

We don't want you to have a bad experience with us and have taken it upon ourselves to instill our customer care charter into everything we do.

  1. We aim to answer the phone within three rings, If we don't, we aim to call you back withing 20mins
  2. We aim to answer an email within 2 business hours
  3. We will make any simple changes to your site within 2 working days
  4. If you'd like something bespoke created, we will have a proposal out to you within 2 days
  5. Once you agree, we will have the work started within 5 working days