Customer Care Charter
We aim for high standards that our customers deserve
We don't want you to have a bad experience with us and have taken it upon ourselves to instill our customer care charter into everything we do.
- We aim to answer the phone within three rings, If we don't, we aim to call you back within 20mins
- We aim to answer an email within 2 business hours
- We will make any simple changes to your site within 2 working days
- If you'd like something bespoke created, we will have a proposal out to you within 2 days
- Once you agree to a proposal, we will have started the work within 5 working days